How to Cancel a NordVPN Subscription and Get a Refund from NordVPN


NordVPN is one of the premium VPN services available right now, but it’s still important to know how to cancel a NordVPN subscription if this is needed. It is especially important for someone who just signed up to test the service and wants to get a refund from NordVPN before the 30-day money-back guarantee expires.

Picking the right VPN can be a tricky process, and sometimes, no matter how great the service is, things just aren’t working out. Luckily, NordVPN makes it easy for anyone to try out their service and if they decide it isn’t for them, cancel their subscription. It’s a simple process, and it is possible to cancel with no financial obligation if done before their 30-day money-back guarantee expires.

Below is a fool-proof, step-by-step guide to canceling a NordVPN subscription and getting a refund.

How to sign up for NordVPN

NordVPN has an easy sign-up process that can be set up within minutes.

Simply go to their website and select a subscription plan. Then fill in an email address to create an account. After that’s done, select a payment method – they have several options available.

After receiving the confirmation email, it’s time to head to their downloads page to download a VPN client. NordVPN supports a wide range of devices.

NordVPN also has a 7-day free trial for those who don’t want to commit to a subscription just yet.

How to cancel NordVPN and get a refund

The most important thing to remember for those who want a refund is to cancel the subscription before the 30-day period ends. That means making sure to mark down which day the subscription started and canceling it no later than 29 days after that.

Here’s the step by step guide to cancel a NordVPN account:

Step 1

Go to the NordVPN website and log into the user account that will be canceled.

Step 2

Go to the accounts page and find the ‘Cancel automatic payments’ option at the bottom of the page. Click on the button.

Step 3

A pop-up will appear asking for a reason for the cancellation. Select one of the reasons – it doesn’t really matter which one. Then click on the ‘Confirm Cancellation’ button.

Step 4

The recurring payment subscription has now been canceled. However, the NordVPN account hasn’t been canceled yet. For this, you will need to contact customer support.

There are two ways to go about this. Either click on the blue chat button at the bottom of the screen or send them an email. Email is a better option for record-holding purposes.

Step 5

Regardless of the communication platform chosen in step 4, inform them that the account should be closed. This is an important step to get the refund. If the account isn’t canceled with NordVPN support before the 30-day period ends, then there won’t be a refund.

A representative will reply, usually asking for a reason for the cancellation. They’ll often try to offer some incentives to prevent the cancellation, but they do take no for an answer.

After the representative has accepted the reason for the cancellation, he or she will forward the conversation to the payments department.

Step 6

Wait for the refund. It should take less than a week for the refund to be issued. The money will be returned to the account you used to pay for the subscription. So make sure that the account is still active, especially if it is something like PayPal or Bitcoin.

Also, make sure to cancel any recurring payments with the bank if necessary, just to make sure that no extra money is accidentally paid out.

There may be various reasons why a person would want to cancel their NordVPN subscription. No matter the problem,  the VPN service makes it easy to cancel and get a refund.